Telephone Surveys

SQM Telephone SurveysTelephone surveys are the quickest method of gathering information about customer attitudes, purchases, intentions, and consumer preferences.


Research has shown that 85% of customers who have made a purchase with a company are willing to be surveyed about their experience. In addition, out of the 85% of customers, willing to be surveyed, 80% of them prefer to be surveyed over the phone.


In addition to traditional customer surveys, many progressive companies are examining their relationships with other stakholders, including: employees, managers, franchisees, and suppliers.


Telephone surveys can be used for a variety of purposes. These include:

  1. General Information gathering (i.e. market research)
  2. Customer / partner satisfaction and feedback
  3. Customer / partner follow-up
  4. Public relations
  5. Customer Relationship Management (CRM)


Sensors Quality Management Inc. (SQM) Telephone Surveys help you effectively:

  • Reach a large number of individuals at a relatively low cost
  • Gather and assemble information quickly
  • Involve the personal touch
  • Achieve a high response rate due to the accessibility of the telephone


Contact SQM to learn more about implementing your customized program.

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