Telephone Surveys

SQM Telephone Surveys
Telephone surveys are the quickest method of gathering information about customer attitudes, purchases, intentions, and consumer preferences.

Research has shown that 85% of customers who have made a purchase with a company are willing to be surveyed about their experience. In addition, out of the 85% of customers, willing to be surveyed, 80% of them prefer to be surveyed over the phone.

In addition to traditional customer surveys, many progressive companies are examining their relationships with other stakholders, including: employees, managers, franchisees, and suppliers.

Telephone surveys can be used for a variety of purposes. These include:
    
1)            General information gathering (i.e. market research)  
2)            Customer / partner satisfaction and feedback  
3)            Customer / partner follow-up  
4)            Public relations  
5)            Customer Relationship Management (CRM)

Sensors Quality Management Inc. (SQM) Telephone Surveys help you effectively:

  • Reach a large number of individuals at a relatively low cost
  • Gather and assemble information quickly
  • Involve the personal touch
  • Achieve a high response rate due to the accessibility of the telephone

Contact SQM to learn more about implementing your customized program.

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