Sensors Quality Management Inc. -- SQM -- is a recognized worldwide leader in providing unbiased evaluations of a company's operations relating to issues of quality, service, cleanliness and value. Founded in 1993, SQM designs flexible solutions that help companies to improve their productivity, efficiency and profitability.
In today's global economy, companies are examining all aspects of their operations. They are looking to improve their performance and profitability by focusing on their core strengths and by achieving the standards they have set for themselves.
Client feedback identifies any weak links and opportunities for improvement. It could be reporting on poor customer service, a product deficiency, or supplying information that leads to a new revenue stream.
SQM takes raw information and turns it into a precious commodity. SQM clients then use this information to remain competitive, retain customers and increase profitability.
SQM recognizes the sensitivity of the information that it collects on your behalf. It has an impeccable track record for maintaining the highest possible level of integrity and confidentiality.
SQM serves clients in more than 40 countries around the world -- customers that include restaurant and hotel chains, retail stores, government organizations, non-profit groups, automotive and manufacturing firms, financial companies, as well as small, independent businesses.
With a database of over 10,000 mystery shoppers, SQM is equipped to handle assignments of any size. SQM maintains high standards for our Mystery Shoppers monitoring quality and performance through 11 Total Quality Management (TQM) checkpoints summarized in continuously updated individual report cards.