These days, many organizations are looking to obtain ongoing feedback from their stakeholders (customers, employees, franchisees, suppliers, etc.), but also lower costs.
SQM's Online Feedback Programs allow organizations to distribute a comment card, or survey, to everyone in a specific group, for a fraction of the cost of other programs. In addition, by expanding the options available for people to communicate with your organization, you will be sending a strong message that you care about your business relationships.
The process is quite simple.
- You drive traffic to your website (messages on the receipts, tent cards, posters, etc).
- You can offer respondents some type of incentive (free meals, gift cards, etc.).
- When the person goes to your website, they would click on a link which takes them to your comment card or survey.
- Within seconds of completing a comment card, authorized users receive an email, and could login to retrieve the information and updated statistical reports.
The program will:
- Save you time (your managers will get the feedback much quicker)
- Save you the effort (associated with emptying boxes, data entering cards, tabulating the results, and distributing the information)
- Potentially save you money (printing, postage, labour)
- Allow you to be more environmentally friendly (paperless)
Instantaneous and accurate data from SQM will give your organization the competitive advantage to excel. The more information you can learn about your organization the greater your chances of obtaining and maintaining a leadership position.
Sensors Quality Management Inc. (SQM) Online Feedback Programs help you effectively:
- Obtain direct customer feedback at a cost that is significantly lower than other programs in the marketplace
- Obtain feedback from customers in an instant
- Build customer contact databases for ongoing communication
Contact SQM to learn more about implementing your customized program.