Ontario Restaurant News

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SQM Provides Unbiased Evaluation of Operations

TORONTO - For those companies seeking an unbiased evaluation of their operations in the hope of improving productivity, efficiency and profitability, Sensors Quality Management Inc. (SQM) shares their mandate.

This Toronto-based company conducts independent evaluations of business operations to ensure that the policies and procedures agreed upon by an organization are, in fact, being followed

It makes its services available to all industries, but specializes in the hospitality field - a suitable place to focus its interests since owners Craig Henry and David Lipton both attended the School of Hospitality and Tourism Management at Toronto's Ryerson Polytechnic University and have worked independently within the hospitality and tourism industry.

SQM evaluates businesses through a variety of methods including unannounced site visits and telephone calls. Once it has completed its evaluation it provides the client with a written report including a transcript, an audio cassette, and recommendations.

Observations are used to isolate areas requiring attention or change and to help identify employees' strengths and weaknesses. SQM reports that this may help the client determine areas in which further employee development is required.

SQM offers both custom designed programs to meet clients' specific needs and standardized packages to help them minimize costs. It also provides consulting services upon request and makes its services available world-wide.

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