Letters to the Editor
- Giving Managers the Raw Data
As president of Sensors Quality Management Inc., I would like to respond to Ian Hamilton’s letter (Sept. 23) referring to comments I made appearing in Randall Scotland’s column, Going Undercover to Size Up Service (Sept. 21).
Sensors Quality Management Inc. is a Toronto-based company that evaluates a variety of different operations based on the standards and criteria which that particular organization has developed. SQM does not tell a company how to operate the business. SQM merely informs management as to whether the operation is being run in the manner which they desire.
Since SQM is not a consulting firm, the information which is supplied to management (some of which may be obtained by completing and analysis of the competition), is simply raw data assembled in an understandable format. As a result, management may choose to use this information in a variety of different ways.
Sensors Quality Management Inc.